| ERROR CODE | MESSAGE/ ERROR | ACTION |
| Perform Printer Maintenance | Indicates page count reached, may require
HP MAINTENANCE KIT | (buy HP MAINTENANCE KIT online) |
| 02 | Warming up | |
| 10 | Supplies Memory Error 10.XX.YY Exact format is dependent on printer model
| The printer is unable The printer is unable to read the electronic information (elabel) on the print cartridge.
XX Description 00 memory error on the cartridge or 01 memory device not found
YY Description 00 black print cartridge
1. Supplies used in newer printer models contain a memory chip. This information contained on this chip is dependent on the printer model and the supply. The error 10 indicates a problem with the printer obtaining the information from this chip. The chip may be missing or defective or contain incorrect information. Turn the printer off/on to attempt to clear or reset the message. Remove and reinstall the supply, replace the supply.
2. Replace the memory chip cable/connector or the DC controller.
|
| 11 | Out of paper | Cassette or paper sensor missing/poorly inserted |
| 12 | Printer open or no cartridge installed | Check doors/ cartridge flag |
| 13 | Paper jam indication | Paper is jammed (see below) |
| 13.1/13.2/13.4 | Paper jam indication, often due to worn rollers/ separation pads. | Paper jammed in feed assembly/registration assy/ pickup rollers/ tyres worn/ pickup mechanism sticking. Rear door open.
PAPER FEED REPAIR/ROLLER KITS (buy online) |
| 14 | No cartridge | Check cartridge/ cartridge detection |
| 16 | TONER LOW | Check/ replace cartridge
(buy toners online) |
| 18 | MIO not ready | Network card not detecting network |
| 20 | Insufficient memory | Press go/ reset machine. Job may be too complex, or may require more memory |
| 20 | Memory Overflow | Press go/ reset machine. Job may be too complex, or may require more memory |
| 22 | Page to complex | Press go/ reset machine. Job may be too complex, or may require more memory |
| 22 | Buffer overflow | Press go/ reset machine. Job may be too complex, or may require more memory |
| 24 | Memory full | Press go/ reset machine. Job may be too complex, or may require more memory |
| 25 | Memory full | Press go/ reset machine. Job may be too complex, or may require more memory |
| 40 | Poor data transfer/data connection break | A temporary error occurred while printing. This error most commonly occurs when the printer picks two sheets of paper at once. Remove the page from the output tray and press Continue. The page containing the error is reprinted automatically. |
| 41 | Print engine cycle failure | Check paper size or check for paper multifeeding as continuous sheet (see HP Quick reference guide) |
41.2/51
| Beam Detect error | Press the Continue key and the printer will repeat the page. If the printer cannot correct the error after two seconds, a Beam Detect '51 Error' will occur. Replace the toner cartridge and retest the printer.
|
| 41.3 | Paper size error | Check paper sixe settings. often poor contact of cassette with cassette size switches |
| 50.X Fuser Error | FUSER ERROR/ FUSER FAILURE
| 1. Turn the printer off, wait 10 minutes, and then turn the printer on. 2. If the message persists, reseat the fuser. If that does not work, replace the fuser
(buy HP fuser online) |
| 51 | Laser beam error | Clean laser beam reference mirror and associated components or replace laser assembly |
| 51.1 | Laser beam detect error | Clean laser beam reference mirror and associated components or replace laser assembly |
| 51.2 | Laser beam error | Clean laser beam reference mirror and associated components or replace laser assembly |
| 52 | Scanner motor error | Replace scanner motor PCB or replace laser assembly |
| 52.1 | Scanner start error | Replace scanner motor PCB or replace laser assembly |
| 52.2 | Scanner error | Replace scanner motor PCB or replace laser assembly |
| 53 | Memory errors | see HP Quick reference guide |
| 54.X | 54.1(4600/5500)
fuser error
54.3 to 54.14/54.20(4600/5500)
toner/color reg detection assy
54.1 (4500/4550)
Internal power failure
54.2
Carousel error
54.3
Density Sensor
54.4
Waste Toner Sensor error
54.6
OHT sensor error | 54.1 Laserjet 4600/55001. Turn the printer off, wait 10 minutes, and then turn the printer on. 2. If the message persists, reseat the fuser. If that does not work, replace the fuser
54.3-54.14/54.20 Laserjet 4600/5500 Remove and replace all toner cartridges in turn. Replace the color registration detection assy
54.1 Laserjet 4500/4550. Paper may be jammed in fuser area. Replace low voltage supply. Replace high voltage supply
54.2 Laserjet 4500/4500 problem with carousel assy. Remove all toner cartridges from the carousel, check for any obstructions, reset toner cartridges in turn, ensuring reseated correctly, replace brake release, replace carousel drive motor, replace rotary drive assy.
54.3 Laserjet 4500/4550 replace density sensor
54.4 Laserjet 4500/4550 replace waste toner sensor
54.6 Laserjet 4500/4550 replace ITB drawer |
| 54.4 | Cycle Power | Laserjet 5si/8000 printers, defective duplexer. Laserjet 1200, 2200, 3100, 3200, 4100 - replace formatter, toner cartridge was installed with sealing tape still on (remove tape/ reinstall toner)Remove the printer from UPS, or any other power supply - try another wall outlet. |
| 54.7 to 54.10 | Drum phase sensor | Laserjet 4600/5500. Replace the drum phase sensor for the color indicated by the error |
| 54.19 | | Laserjet 4600/5500. Replace DC Controller Board |
| 55 | Internal communication problem | |
| 57 | | 6L/5L Check memory card compatibliity - 1,2,4,8 MB, 5 volt, 70 nanosecond or faster
6P/5P/5 Main motor problem, check gear train for binding. Check connections to DC controller - replace main motor
4L/4 Main motor problem, check gear train for binding. Replace main motor
IIIP/IIP+/IIP Error 57-1 Incompatible memory can be either top or bottom slot. Also check motor cable connections. Replace main motor. Can also be DC controller.
5Si/4+/4Si/IIISi (X=2, 3 or 4) Fan motor faulty, check fan number X or duplexor fan and replace as necessary
5 Main motor failure - replace main motor
4+ 57.1 Gears are siezed, motor is bad or DC controller is bad
4Si/IIISi 57.1 Gears siezed, faulty top cover switch, faulty AC interlock switch, J010 loose or faulty, bad main motor PCA
LJ 4000/405 An error occurred with the Fan’s motor. X = Description
4 Printer Fan 7 Duplex Fan
1. Check the Fan’s connector and make sure the Fan is not blocked.
2. Replace the Fan.
LJ 5100 A temporary printing error occurred. x = description 1—printer fan
1. Check the fan connector and make sure that the fan is not blocked.
2. Replace the fan.
LJ8100/8150 A fan motor failure occurred. All fans are enabled to low speed operation
at power on. Fans will go into high speed operation during the print cycle.
X Description
2 Fan 3 - Formatter Fan (intake)
3 Fan 2 - Laser/scanner (exhaust)
5 Fan 1 -Low-voltage power supply (exhaust)
6 Fan 4 - Face-down delivery (exhaust)
9 Fan 5 - Tray 1 fan A temporary printing error occurred in one of the printer fans. X represents the fan motor number associated with the error. For example, 1 = fan motor 1. Power the printer off/on to clear error. Replace appropriate fan as needed.
|
| 58 | | 4/4L/4P/4V/5/5P Check the fan cable - reseat cable or replace fan
4V/4MV Defective DC controller board - replace
IIISi/4Si Error 58.1 & 58.2 Improperly seated paper cassette
4Si/IIISi 58.1/58.2 Paper cassette is impoperly inserted
5Si 58.X Tray/Lifter Malfunction if X=1: Tray 2 lifter, X=2: Tray 3 lifter, X=3: Tray 1 lifter, X=4: Tray 4 lifter Press SELECT to continue
A printer power source problem Laserjet 1000/1150/1300/2300/3300/4100/4200/4300/5000/5100/8150/9000 Series- To resolve problems with the power supply:
1 Remove the printer from any UPS supplies, additional power supplies, or power strips. Plug the printer into a wall outlet and see if this resolves the problem.
2 If the printer is already plugged into a wall outlet, try another power source in the building that is independent of the one currently being used.
The line voltage and current source at the printer location might need to be inspected to ensure that they meet the electrical specifications for the printer.
|
| 59 | Motor error | 4Si/IIISi Not enough memory for PostScript option. Verify SIMM's are seated properly, replace any defective
5Si 59.X Main motor malfunciton X=1: Main motor startup failure, X=2: Main motor rotation
59.XY 4200/4300 Series Main motor failure, check wiring harness Replace main motor, replace DC controller PCA
59.A or 59.4 EP Motor Failure - Replace print cartridge motor (LJ 4300 ONLY)
failure
|
| 62 | | 62.0 Service, 62.1-4 Service, 62.5 Service, 62.6 Service All Printers 1. Improperly seated SIMMs or font cartridge - remove, check/clean contacts re-install and try again. Try with SIMMs or font cartridge removed to be sure error clears.
2. Defective Internal Memory - Replace Formatter PCA, check all cables first!
|
| 63 | Memory error | |
| 69 | Duplex failure | Check duplex operation |
