Conditions:
Goods Purchased:
The Company offers the manufacturer's Return To Base warranty
on all new products.
Should any products carry a manufacturers extended
warranty period it is the sole responsibility of the buyer to liaise
directly with the manufacturer of the product for full details of
the warranty agreement should it be found to be faulty.
It is the responsibility of the buyer to return
and collect goods to / from the Company's premises (see definition
for The Company).
All products advertised are subject to availability.
The Company reserves the right to charge carriage
fees to the buyer in the returning / dispatching of goods.
MindMachine Associates Ltd give no assurance
as to the mutual compatibility of components sold on any single invoice.
All prices published by the Company are subject
to VAT @ 17.5%. E & OE. Prices are subject to change without prior
notice at the discretion of the Company.
In the case of agreed credit account sales,
payment is due in full on the terms of credit agreed which shall be
due no later than the agreed duration of credit from the date of invoice
(usually 30 days). Any failure to pay shall entitle the Company at
its option to treat the agreed credit account contract as repudiated
by the buyer or to delay the delivery of any outstanding goods until
paid (in addition to any other remedy).
MindMachine Associates Ltd reserve the right to alter
the agreed status & payment terms of any buyers account without
agreement from or notice to the buyer and to demand payment in full
at any time.
The Company remains the owner of all goods shipped
to the buyer until the Company has been paid in full.
If any payment due under these conditions is overdue
in full or in part the Company may, without prejudice to any of its
other rights, recover and / or resell all the goods or any part of
them and may enter the buyers premises by it's servants or agents
to recover the goods and the buyer shall be liable for all the Company's
costs of so doing.
If any act or proceedings shall be commenced in which
the buyers solvency is concerned, all monies under any transaction
covered by these Conditions shall become immediately due and payable.
The Company reserves the right to decline service
to any company or consumer.
Carriage fees are not included in any published prices.
Prices are updated periodically and are subject to change without
notice. Carriage charges apply to Great Britain mainland (excluding
the Highlands & Islands) only. Extra charges will be levied to
residents of Northern Ireland, The Republic of Ireland, the Shetland
Isles, The Isle of Man and all other offshore regions of the UK not
mentioned herein.
Delivery Charges on Orders placed by Phone/
Fax/Email/Internet
Toners - £4.95 (whatever the quantity)
Printer Spares £9.50
Other small new items - £9.50. Larger new items - dependant
on weight
HP paper feed repair kits £4.50 postage or £9.40 courier
(optional)
**(Shipment to UK mainland only, additional
delivery charge to Highlands)**
Except where the buyer is dealing as a consumer (as
defined in the unfair contract terms act 1977, section 12 ) all other
warranties, conditions or terms relating to fitness for purpose, merchantability
or condition of the goods, whether implied by Statute, Common Law
or otherwise are excluded and the buyer warrants that the buyer is
satisfied as to the suitability of the goods for the buyers purpose.
The Company accepts the responsibility of incorrectly
dispatched goods (i.e goods not matching the specification displayed
on the accompanying invoice) if notified to, and agreed by, the Company
within 7 working days of receipt. The Company agrees to pay the return
postage and dispatch charges of the correct goods. The Company does
not accept any consequential loss to the customer during this period
and offers no compensation for such.
NON-DEFECTIVE RETURNS (BUSINESS ORGANISATIONS):
All parts are sold on the assumption that the customer is a business
with the knowledge of the part required when ordering, also has access
to an engineer for correct installation of the part. Our suppliers
will not accept non-defective returns, therefore we are unable to
do so. We are unable to accept returns as our customers would not
wish to receive other people's returns when ordering goods from us
The
Company accepts no responsibility for any consequential loss or damage
caused to the buyer for the receiving of faulty or defective goods.
Faulty goods received shall be dealt with as outlined below.
Whilst every effort shall be made to keep any delivery
date, time of delivery shall not be of the essence. The Company shall
not be liable for any consequential loss incurred by the buyer or
any other person or company arising directly or indirectly out of
any failure to meet any estimated delivery date.
Unless otherwise agreed the Company may deliver by
installments and in such case each installment shall be treated as
a separate contract and any delay, default or non-delivery in respect
of any installment by the Company shall not entitle the buyer to cancel
the remainder of the Contract.
FAULTY GOODS -WARRANTY AND RETURNS
The Company cannot accept any returned goods found
to fall into one or more of the following categories:
i) The goods are in some way physically damaged by the buyer.
Ii) The warranty label is found to have been tampered with / torn.
iii) The goods are found not to have been sold to the customer by
the Company.
iv) The goods are outside the manufacturer's warranty limit, (90 day
warranty on all NEW printer spare parts, ALSO ON REFURBISHED FUSERS
AND MAINTENANCE KITS)
Should an item you have purchased from us prove faulty
and you need to return any items to us please contact us by email
at admin@mindmachine.co.uk with a description of the fault. We will
supply you with a returns number to enclose with your receipt of purchase.
The item must be returned in the original packaging. Please ensure
our full address details and any returns number supplied are shown
clearly on the packaging (with the goods). When the item is returned
to us, we will arrange for a replacement to be sent to you once the
item is tested and proved faulty, or alternatively a full refund on
the goods. No refund will be made on postage / courier charge on returned
items
DISCLAIMER
The company cannot be held responsible
and shall be under no liability to the Customer for any loss, damage
to equipment or injury, direct or indirect, resulting from defective
or faulty workmanship, faulty goods or otherwise howsoever
arising and whether or not caused by the negligence of the Company,
its employees or agents. Save
in respect of your statutory rights under the Sale of Goods Act 1977
(as amended) and the Unfair Contracts terms Act 1977 and save in respect
our guarantee, we shall not be liable to you by reason of any implied
warranty, condition or other term, or any duty at common law, or under
these terms of our contract with you, for any indirect, special or
consequential loss or damage (whether for loss of profit or otherwise),
costs, expenses or other claims for compensation whatsoever (whether
caused by our negligence) which arise out of or in connection with
the supply of the goods or their use by you.
Goods damaged on receipt
The customer must - inspect all goods on arrival as any damage must
be reported within 24 hours of receipt and prior to any installation.
If your goods appear damaged in any way, including packaging, they
must be signed for as “damaged” on the delivery sheet
with the courier. This covers you in the event of a claim for damage
to the items. Bargain Basement Items are sold with a 30 day warranty
only. These items may be second user, refurbished or discontinued
stock. They may be missing drivers, manuals, cables and accessories.
Packaging, if supplied, may not be in new condition. All items are
tested working.
Except as may be implied by law where the buyer is dealing as a consumer,
in event of any breach of these Conditions by the Company the remedies
of the buyer shall be limited to damages which shall in no circumstances
exceed the price of the goods and the Company shall under no circumstances
be liable for any indirect, incidental or consequential damages.
Refurbished Equipment
Any refurbished equipment is sold "as is", any warranty
offered pertains to "HARDWARE" only. MindMachine Associates
Ltd do not supply any software or operating systems with the systems
except where specified. It is the purchaser's responsibility to purchase
the necessary software / operating systems required for the system.
MindMachine associates Ltd do not offer any warranty in respect to
any software resident on the system at time of purchase.
Pricing
MindMachine will quote a price for service before commencement or
during progress of ork, as may be convenient to both parties. The
customers verbal acceptance of the price shall be accepted as assent
to payment.
Payment Terms
(I) Non-credit account customers must pay by cheque, credit or debit
card unless agreed between both parties.
(ii) Credit account customers must pay in full within 30 days of the
invoice date. If payment is not met within 30 days MindMachine reserve
the right to suspend any agreed contract until such a time that the
account has been settled.
(iii) Customers equipment may be witheld until payment of outstanding
invoices is met in full.
Data
Excepting as agreed in writing MindMachine Associate Ltd do not accept
liability for data and programs that may be held on any machine, or
loss or corruption of any data during fault finding. The customer
is responsible for ensuring that any data held on the machine which
is of an important or sensitive nature is fully backed up before the
machine is brought into the workshop, as Mindmachine are not responsible
for any data held there. If software is essential to the diagnosis
and repair of a fault then it must be on the machine in an operating
condition. Customers may be asked to supply installation disks and
manuals to assist in the fault finding process.
Note that whilst the machine is in use for fault finding
the software license is also in use, so transfer to other machines
may breach the terms and conditions imposed by software authors.
Customers should note that data of a sensitive nature
or which may be covered by the data protection act should be deleted
before a machine leaves their site and control. If there are problems
in diagnosing faults without access to the data arrangements may be
made to work on-site under customer supervision.
Data Recovery
Whilst every endeavour will be made to ensure full recovery
of customer’s lost or corrupted data, this cannot be guaranteed.
Mindmachine shall accept no liability for data and programs that may
be held on any machine, or loss or corruption of any data during data
recovery. The customer is responsible for ensuring that any data held
on the machine which is of an important or sensitive nature is fully
backed up before the machine is brought into the workshop, as Mindmachine
are not responsible for any data held there. MindMachine shall accept
no liability or responsibility for the operation of the storage device,
loss of business or damages to associated equipment that might subsequently
occur
Limit of Liability
MindMachine Associates Ltd makes every endeavour to ensure that work
undertaken on customers equipment is of the highest standards. However
MindMachine shall accept no liability or responsibility for the operation
of equipment, loss of business or damages to associated equipment
that might subsequently occur.Equipment leaving
the workshop will generally be in an electrically safe condition,
or clearly marked as defective. However no warranty as to electrical
safety is made unless specifically agreed otherwise. Electrical Safety
Testing is available as a separate service
These terms and conditions are subject only to UK law.
Limitation of Seller's Liability - Goods
Any express or implied statement, condition or warranty, statutory
or otherwise, not stated herein is hereby excluded and deemed to be
inconsistent herewith, and no responsibility is accepted by the Seller
for any damage or loss arising directly or indirectly out of goods,
supplied or for any damage or loss arising by reason of any failure
of goods to comply with the specification or with statutory requirements
whether attributable to Seller's negligence or otherwise save to the
extent that exclusion of liability is prohibited by law.
