Mindmachine Associates Ltd
 
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Email: admin@mindmachine.co.uk
TEL: 0191 4179295
Fax: 0191 206 4001
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  ABOUT PRINTERS

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Information

About Us Mindmachine Associates Ltd are suppliers of a wide range of printers, printer spare parts, laser toner cartridges, fuser units, maintenance kits and laser drum kits.If you have any suggestions or comments please email us at admin@mindmachine.co.uk

Contact Details:

Mindmachine Associates Ltd
36 Washington Terrace
North Shields
Tyne & Wear
NE30 2HJ

Tel: 0191 417 9295
Fax: 0191 296 6293
Email: admin@mindmachine.co.uk
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa and Mastercard, Electron, Switch, Delta, and Solo. Unfortunately we cannot accept payment by any other card. We are able to take orders by phone if you do not wish to place your order over the internet (via our catalogue)

SCHOOLS, COLLEGES, NHS - PUBLIC SECTOR ORGANISATIONS

We offer 30 day credit terms to scholls, colleges, NHS - public sector organisations

If you wish to amend/cancel an item on your order please select "View/Amend Order" where you will be able to amend your order prior to sending.
Shipping And Handling Unfortunately we cannot export our goods and are able to supply to the UK Mainland only.

Delivery Charges

Toners - £4.95 - (courier)
Printer Spares £9.50 (if shipped by courier)
Royal Mail £4.50 - Paper Feed Repair Kits (recorded delivery)
Paper Trays/ New Printers/ Batteries £9.95
Courier charges cover the UK mainland excluding Highland and Islands- (N Ireland delivery charges would need to be discussed with the customer on ordering)
Delivery Schedule Delivery Schedule UK Orders

Orders received before 3pm are usually despatched the same working day by Courier (if in stock) . The majority of orders will be delivered the following working day, however we are unable to guarantee next day delivery. If an order is placed over the weekend the order will be despatched on the Monday.

If an order is placed over the weekend the order will be despatched on the Monday.

Urgent Deliveries - if you require a timed delivery (Monday-Friday) or Saturday AM please call for delivery charge options
Back Orders If your item is not in stock, please call or email us and we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For all UK orders, 15.0% VAT is included in the cost of the transaction.


Credit Card Security We do not hold any customer card details on our website, as all payment details are taken on Protx server and encrypted by Protx.. We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software on Protx server when the order has been placed, and the customer is passed over to Protx server where the payment details are taken and encrypted using 128 bit encryption. They are not held in clear text on any web site. We do not hold your credit card details in written form nor are any copies made for later retrieval.


Guarantee In the unlikely event that any item you receive from us is deemed faulty, our goods are supplied with a full manufacturers guarantee, Should you need to return any items to us please contact us by email at admin@mindmachine.co.uk to obtain a returns number to enclose with your receipt of purchase.
Reaching Us If you need to reach us, please email us at: admin@mindmachine.co.uk, alternatively, you can call on
0191 417 9295, or fax us 0191 296 6293. Our business hours are: Monday to Thursday 9am-5.30pm, Friday 9am-5pm. Our trading address is Mindmachine Associates Ltd, 36 Washington Terrace, North Shields, Tyne & Wear NE30 2HJ

Our full terms and conditions can be found at http://www.mindmachine.co.uk/Pages/terms.html
Privacy Policy MindMachine Associates Ltd do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

We will never collect sensitive information about you without your consent. Any information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us by email. If you do find any inaccuracies we will delete or correct it promptly.
Returns Policy FAULTY ITEMS:

If your purchase is found to be faulty during the manufacturers guarantee period, we will arrange for you to return the item (or the supplier may be able to collect). The product should be returned in its original packaging, together with your receipt, We will arrange for a replacement or refund, provided the item is proved faulty on return. Please see the details in Returns Policy in our Terms & Conditions.

If you receive either an Advanced Warranty Replacement or purchase a replacement item before the 'faulty' item has been tested , and the original 'faulty' item is proved to be working when fully tested, the original item will be returned to you. You will be liable for payment for the original and the replacement, as we are unable to sell this on - we cannot be held responsible for misdiagnosis in the field

Damaged goods must be notified on receipt and arrangements made concerning return/replacement,

NON-DEFECTIVE RETURNS (BUSINESS ORGANISATIONS):
All parts are sold on the assumption that the customer is a business with the knowledge of the part required when ordering, also has access to an engineer for correct installation of the part. Our suppliers will not accept non-defective returns, therefore we are unable to do so. We are unable to accept returns as our customers would not wish to receive other people's returns when ordering goods from us
Remittance Terms Payment is made at the time of ordering, your credit/debit card will be debitied once you confirm your order.
We offer all public sector organisations a 30 day account facility, we will need a purchase order for the required items by fax or email.

  CART DETAILS



  

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PUBLIC SECTOR
(only)

30-day accounts
for Public Sector
Schools, Colleges
NHS, Councils,etc
We accept Purchase Orders
by email or fax
Email: admin@mindmachine.co.uk
Fax: 0191 206 4001

Goods despatched on receipt
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Special Offer!!

Epson M1200 Printer
£55.00

TOP SELLERS!

HP 4250 Maintenance
Kit & Fuser

HP 4200 Maintenance Kit

HP 2820/2840 Fuser

HP 2420/2430 Fuser
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Payments accepted


SECURE SERVER